Who’s riding on YOUR bus-Mike Smith
BETTER BUSINESS
By Michael Smith, Mortgage Broker, Consolidated Financial
Planning Consultant, Galactic Planning Services
“Who’s riding on YOUR bus?”
This month’s article will discuss the analogy of “the bus.” Imagine your business as a bus going down the road, you at the wheel, & your team members, partners, & clients all on the bus with you. Look in that big mirror the bus driver uses to watch for skylarking riders. Do you have the right people in the right seats doing the right things? Let’s see.
Right behind you is your support staff. Are they well trained, always cordial, & ready for the road trip? While you are looking out the windshield to keep the bus on the road & improve your client base, are they as passionate as you about the way your bus is traveling down the road & where you are going? Or, for a good picture of opposites, are they hanging out the windows making funny faces (or worse) at passing motorists (potential clients)? Make sure your staff is well trained, well behaved, & fully ticketed for the course the bus is on.
Now let’s look at your “partners.” Every business has some level of suppliers, vendors, outside support, etc. Are they the type that assists you in your goals at every opportunity, or are they just looking to ride your bus without paying a fare? Make sure you are aligning yourself with & attracting partners that have a symbiotic view of doing business with you, & express that when they are first climbing the stairs to get on the bus with you.
Last are your clients. Are your “perfect” clients on the bus with you, & are they getting the royal treatment in the first class section? If they’ve chosen to get on that bus with you, they are EXPECTING the first class treatment, & you will lose them if you don’t supply it, or if you crash the bus en-route to your destination. Make sure that your clients know that they are the most important people on the bus. Even with all the other riders on the bus, without clients you can’t pay the high cost of diesel fuel to make the bus move.
I have been asked recently “do you do all the things you write about perfectly?” NO WAY JOSE! I have to work hard on to get better, and discover great ideas that keep my bus between the white lines. I’m simply trying to do my best for the riders on my bus, & get them safely home with whatever they needed from me. I hope that helps understand where these ideas come from. Nothing’s perfect, but it can always be better.
See you next month, & keep the questions & suggestions coming. I’m thrilled to be helping you so many people do better business.
You can contact Mike @ mikes@consolidatedfb.com or (541) 660-5107
